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Contact us

How and when can I contact support?

Please contact us at

(888) 229-7532 (Mon.-Fri. - 7am to 3pm PST) *excluding holidays

10880 Wilshire Blvd., Suite 1101

Los Angeles

California 90024

United States of America

or click our chat widget below for an instant answer.

Order & Shipping

What payment methods do you accept?

We have a variety of payment methods to accommodate our customers.

At the moment, for SIMFORT subscriptions, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Apple Pay.

Alternatively, for other SIMFORT products, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.

How long does it take for SIMFORT to arrive?

In order to safely and soundly deliver your order, in-stock products are normally shipped within 2 business days after you place your order. It usually takes an additional 2-7 business days for you to receive the package, depending upon the destination. We promise to deliver your order as soon as possible, but due to the packaging requirements necessary to maintain the extremely high carbon dioxide concentration of 8,000 ppm, we use an “aerosol can” to contain the shampoo. Unlike normal plastic containers, this is classified as “dangerous goods,” therefore it can only be shipped by land transport. For this reason, delivery times may vary by season and can be longer. Currently, we are shipping to the continental lower 48 states.

Where is my shipment?

To inform you of the status of your shipment, we send a confirmation email with the tracking information as soon as we ship your products. You can use the tracking information to find where the shipment is located.  If you have any further questions, or do not receive your order as expected, please reach out to our support team at

Why is my order being returned to the sender?

Orders which do not have a proper address or if we are unable to deliver to your location, will be returned to the sender. It is recommended that you check the delivery address by logging into your account page. If you have entered the address correctly, and your package is returned, please reach out to our support team at to have your order re-shipped.

How much does shipping cost?

Our shipping fee is $7.99. We offer free shipment for some of our products, don’t forget to check them out.

What shipping method do you use?

At the moment, we are using DHL SmartMail Parcel Ground or USPS to ship SIMFORT products. These shipping methods may be changed or updated at any time without advance notice.

Can I update the address on an order that has already shipped?

Unfortunately, we cannot update the address on an order that has already been processed and shipped. However, you can update your address for future shipments by entering your new address via your account page. If you have any questions related to this process, feel free to reach out to us at

Does SIMFORT ship to my state/country?

Currently, we are able to ship to the continental lower 48 states only. We are not able to ship to P.O. Boxes, APO, and FPO, nor Puerto Rico, the U.S. Virgin Islands, or overseas.

What if there is a problem with my order?

There is no need to worry if you face any problems with the order, we are here to accommodate our customers. If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact Customer Service by email at with your order number and brief description of the issue with the product. We are all human, and we can make mistakes too, but we are here to make it right!

Can I change or cancel my order after it has been placed?

You can make changes to or cancel an order after it has been placed. You can do so by logging into your customer portal on our website, or by contacting our customer service team.

What should I do if I received a damaged or defective product?

If you have received a damaged or defective product, we sincerely apologize for the inconvenience. Please contact our customer service team as soon as possible with details about the issue, including your order number and a description or photos of the damage/defect. We will send you a replacement product as soon as possible to ensure your satisfaction.

Do you offer international shipping?

We do not offer international shipping. We apologize for any inconvenience this may  cause. We are constantly evaluating our shipping options and may expand to international shipping in the future. However, our products are available in Australia and Canada as well.

Can I ship to a different address from my billing address?

Yes, we do offer the option to ship to a different address from your billing address. During the checkout process, you can enter a separate shipping address if you wish to have your order shipped to a different location.

My Account

How can I update my account information?

To update your account information, please visit your SIMFORT account. Click on the area you want to update and make the changes accordingly.

How can I change my payment information?

The payment information can be changed prior to placing an order. You can go to the accounts page and change the payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped.

How can I change my shipping address?

Please navigate to the accounts page in order to change the shipping address. Please note that the address cannot be changed for an order that has already been shipped. 

I’m locked out of my account. How can I reset my password?

No worries, you can securely reset your subscription password with this link.

Make sure to follow all the steps and you will have access to your account again in no time. Try keeping the new password to something that is easier to remember so you do not get locked out again. Happy shopping!

Is my information secure with SIMFORT?

Definitely! Our customers’ safety and security is our top most priority. SIMFORT uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remains secure. For more information, please read our Privacy Policy.


Why is SIMFORT a subscription service?

We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases time and again. Thus, for our customers’ convenience, we have a subscription service whereby, the products are shipped bi-monthly so that you never run out. According to the research, our products must be used continuously to see the best results.  So, instead of putting this burden on your shoulders, we proudly share it by helping you with the refills.

How do I cancel my SIMFORT subscription?

We are sorry to hear that you want to cancel your SIMFORT subscription, but we respect your choice. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We are sad to see you go! Feel free to reactivate your subscription at any time!

Where can I find my order history and delivery date?

To view your full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. If you have any questions, please reach out to our support team!

What is your refund policy?

We have a very flexible refund policy at SIMFORT. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.

We would always prefer to resolve any issue you’re facing, so feel free to reach out to our support team at and discuss the matter in detail. We look forward to making things right for you!


What makes SIMFORT different?

SIMFORT carbonic acid shampoo is an excellent product that has the ability to get rid of all the clogging agents typically found on the surface of the scalp due to pollution and not only. The carbonic acid shampoo improves blood circulation and keeps your scalp clean and nourished – all while bringing dead pores back to life. In short, it creates the perfect environment for healthy hair growth.

How to use SIMFORT?


Step 1: Wash with lukewarm water
First, wet all your hair thoroughly with lukewarm water to rinse the surface dirt out of your hair. This will help remove some of the dirt!

Step 2: Apply Simfort Carbonic Acid Shampoo
This is where SIMFORT comes into action! Make sure you give it a good shake before you use it! After shaking, hold the bottle upward, and put some foam on your hands – about the size of two golf balls. This amount should be enough to remove dirt!

Step 3: Gently wash your scalp
This is the most important part! Gently massage your scalp with SIMFORT's super dense foam and then wash it off. This will allow the foam to penetrate deep into your pores and remove all the dirt! Finally, rinse the foam off thoroughly with lukewarm water and you're good to go!


Step 1: Apply Simfort Conditioner
Pour a bit of conditioner into the palm of your hand – a dime-sized amount is usually recommended. Run this through the mid-shafts of your hair, trying to apply it to every strand that you’re able. Work the conditioner toward the ends of your hair, as this is the part that is damaged!

Step 2: Let the conditioner set.
This step is slightly optional; the longer you wait and allow your conditioner to set, the more it will be able to do to improve the health of your hair. If you’re in a rush, you can rinse it out nearly immediately after, but it won’t make your hair as soft and shiny as it normally would.

Step 3: Rinse out the conditioner.
Spend a few minutes rinsing out the conditioner with lukewarm water; if your hair still feels ‘slimy’, then you haven’t gotten it all out. When your hair is smooth and no longer feels super slippery, then you’re set!

How often should I plan on washing my hair with SIMFORT?

Your hair washing routine should be closely related to your hair type, greasiness, sebum level, and even environmental conditions. However, washing your hair everyday helps remove dead hair follicles, which in turn can make sure the hair get the nutrients it needs. Thus, if you need a little help with hair growth, you might want to consider washing it more often.

How long does it take for SIMFORT to work?

It depends on the individual, but we recommend 3-6 months of regular use.

How long will my products last?

The shampoo holds 5.3 oz of product. And the conditioner contains 4.2 oz of product. If you are washing your hair every day, the shampoo and conditioner should last you approximately one month.

What hair type is SIMFORT for?

We have formulated our shampoos and conditioners for all hair types! And our shampoos and conditioners are free of harmful chemicals, so there is no need to worry about side effects.

Can women use SIMFORT?

Of course, SIMFORT is designed for both men and women.

Are there any side effects?

No. There are no known side effects. There is no prescription required and it is a natural source formula!

What are the ingredients?


Water, LPG, TEA-Taurine Lauroyl Methyl Beta-Alaninate, Sodium Cocoamphoacetate, TEA-Cocoyl Glutamate, Polyglyceryl-10 Laurate, Cocamide Methyl MEA, Sodium Chloride, Disodium EDTA, Phenoxyethanol, Polyquaternium-10, Laurtrimonium Chloride, Sodium Hydrogen Carbonate(carry-over), Citric Acid, Sodium Citrate, Potassium Cocoyl Hydrolyzed Keratin, DPG(carry-over), Sodium Chloride, Glycerin, Betaine, Glycerylamidoethyl Methacrylate/Stearyl Methacrylate Copolymer, BG, PCA Ethyl Cocoyl Arginate, Polyquaternium-50, Gamma-Docosalactone, Diethyl Sebacate, Prunus Mume Fruit Extract, Glycyrrhiza Glabra (Licorice) Leaf Extract, Ethanol, Swertia Japonica Extract, Paeonia Suffruticosa Root Extract, Charcoal Powder, Citrus Limon (Lemon) Fruit Extract, Cetearamidoethyl Diethonium Hydrolyzed Rice Protein, Algae Extract, Scutellaria Baicalensis Root Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Carbon Dioxide


Water, Hydrogenated Rapeseed Alcohol, Dimethicone, Myristyl Alcohol, Behenamidopropyl Dimethylamine, Stearamidopropyl Dimethylamine, Olea Europaea (Olive) Fruit Oil, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Cholesteryl Lanolate, Dihexyldecyl Lauroyl Glutamate, Etidronic Acid, Ethanol, Hydrolyzed Keratin(wool), DPG, BG, Lactic Acid, Phenoxyethanol, Zingiber Officinale (Ginger) Root Extract, Saccharum Officinarum (Sugarcane) Extract, Hakka Yu, Lavandula Angustifolia (Lavender) Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil